Website policy.

.sales

MS Sales

In 2009, take advantage of every lead that enters in the Showroom! New sceneries, new questionnaires, more and better Shoppers, more user-friendly results! Mystery Shopping Sales is more powerful than ever.

More info

.fleet

Fleet MS

Which fleet management companies are proposing my brand? Are my models cheeper than competitors in terms of monthly fee? JO has referential experience in Fleet MS programs.

More Info

Website policy.

jO News does not translate or modify the selected pieces of news. A jO News, there are titled links through which the user is redirected to the websites where the original contents were published. This way, copyrights are preserved and the user benefits from a mean that makes it easier to access critical information about the automotive industry.

© 2008 Jotoliveira, Lda. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use this website content in any way except for your own personal, non-commercial use. Any other use of this website content requires the prior written permission of Jotoliveira, Lda.

.retail

World Shopper Service

“World Shopper’09” is a worldwide Mystery Shopping tour devoted to looking for new ideas to redefine the showroom customer’s experience. Nowadays, discount is the most common resource so as to persuade the Customer.

“World Shopper Service” is a fast and effective program to share our experience with Dealers around the world and to motivate sales teams to enhance their own ability to consistently produce a positive customer’s experience.

Automotive retail urgently needs a more sustainable business model and the quality of the showroom customer’s experience plays a crucial role.

More info

.prices

Automotive Marketing Tool

Multibrand and permanent Mystery Shopping program to benchmark prices, incentives, campaigns, discounts and communication between sales team and customer.

More info

.workshop

Performance Improvement Workshop

What can you do with Mystery Shopping results? Is not easy to improve them, but count on our unusual experience in automotive MS to give you a powerful help! We visit Dealers around the world, we organize meetings with the Sales team and we promote a brainstorm around an effective customer care model, which improves sales and margins. Surprising consequences...

More info

.inspiring

MS Inspiring Example

Recover team motivation and recycle customer care good practices with this incentive workshops, based on MS examples.

More info

.after sales

MS After Sales

Programs dedicated to Service, Parts, Warranty operations and Roadside assistance.

More info

.consultancy

MS Consultancy

Technical and Marketing support to generalist MS companies in order to design and perform programs in automotive industry.

More info

.experience

MS Experience

Shopper experience for automotive professionals. Interesting in terms of training or simply to know more about companies.

More info